This page explains how we dispatch and deliver Munchi orders. Placeholders in square brackets must be replaced with your actual terms before this page is published.
Where we deliver
We currently deliver across [AREAS SERVED — e.g. all serviceable PIN codes in India]. We do not currently ship to [EXCLUSIONS — e.g. international addresses].
Dispatch time
Orders are packed and handed to our courier within [NUMBER] working days of payment being confirmed. Orders placed on a Sunday or a public holiday are processed on the next working day.
Delivery time
Once dispatched, delivery usually takes:
- Metro cities: [NUMBER] working days
- Other cities and towns: [NUMBER] working days
- Remote locations: [NUMBER] working days
These are estimates, not guarantees. Delivery can be delayed by weather, local restrictions or courier backlogs.
Shipping charges
Shipping is calculated at checkout based on your delivery address. [DESCRIBE YOUR RATES — e.g. a flat rate of ₹X, with free shipping on orders above ₹Y.] The exact amount is always shown before you pay.
Tracking your order
When your order is dispatched we email you a tracking number and a link to follow it. You can also see your orders under My Account → Orders.
If something goes wrong
Please contact us if your order has not arrived within [NUMBER] working days of dispatch, arrives damaged, or arrives incomplete. Photographs of the packaging and the jars help us resolve it quickly. See our Returns & Refunds page for what happens next.
Incorrect addresses and failed deliveries
Please check your delivery address and phone number carefully before placing an order. If a parcel is returned to us because the address was incomplete or nobody was available after [NUMBER] attempts, we will contact you to arrange redelivery. [STATE WHETHER A REDELIVERY CHARGE APPLIES.]
Contact
Questions about a delivery: [SUPPORT EMAIL] or [SUPPORT PHONE], [SUPPORT HOURS].