These terms govern your use of this website and any order you place through it. Placeholders in square brackets must be replaced, and the whole document reviewed by a qualified professional, before this page is published.
Who we are
This website is operated by [REGISTERED BUSINESS NAME], [ENTITY TYPE — e.g. a private limited company registered in India], with its registered office at [REGISTERED ADDRESS]. [CIN / REGISTRATION NUMBER]. GSTIN: [GSTIN]. FSSAI licence number: [FSSAI NUMBER].
In these terms, “we”, “us” and “our” mean [REGISTERED BUSINESS NAME]. “You” means the person using this website or placing an order.
Using this website
You may use this website to browse our products and place orders for your own use. You agree not to use it unlawfully, to interfere with its operation, or to attempt to gain unauthorised access to any part of it.
Products and descriptions
We describe our products as accurately as we can. Photographs are illustrative; the appearance of individual pieces varies naturally because they are made from real fruit and vegetables. Always read the label on the jar for ingredients, allergen information and the best-before date.
If you have a food allergy or intolerance, check the label before eating. [STATE ANY ALLERGEN HANDLING FACTS THAT APPLY TO YOUR FACILITY.]
Prices and payment
Prices are shown in Indian Rupees and [STATE WHETHER PRICES INCLUDE GST]. Shipping is added at checkout and shown before you pay. We may change prices at any time, but a change will not affect an order we have already accepted.
Payment is taken through our payment provider. We do not store your card details.
Orders
Your order is an offer to buy. A contract is formed only when we confirm dispatch. We may decline or cancel an order — for example if an item is out of stock, a price was listed incorrectly, or we cannot deliver to your address. If we cancel an order you have paid for, we refund you in full.
Delivery, returns and refunds
Delivery is covered by our Shipping Policy. Returns, replacements and refunds are covered by our Returns & Refunds page. Both form part of these terms.
Your account
If you create an account, keep your password confidential and tell us promptly if you believe someone else has used it. You are responsible for activity carried out through your account.
Reviews and submissions
If you post a review or send us content, you confirm it is your own and accurate, and you allow us to display it on this website. We may decline or remove content that is unlawful, misleading or offensive.
Intellectual property
The Munchi name, logo, packaging design, photography and website content belong to us or our licensors. You may not reproduce them commercially without our written permission.
Liability
[THIS CLAUSE MUST BE DRAFTED OR APPROVED BY A QUALIFIED PROFESSIONAL. Limits on liability are closely regulated and an unenforceable clause offers no protection. Nothing in these terms excludes liability that cannot be excluded by law.]
Governing law
These terms are governed by the laws of India, and the courts at [CITY] have jurisdiction over any dispute. This does not remove any protection available to you as a consumer where you live.
Grievance officer
Under the Consumer Protection (E-Commerce) Rules, 2020, our grievance officer is:
[NAME]
[DESIGNATION]
[EMAIL]
[PHONE]
[ADDRESS]
We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.
Changes
We may update these terms. The version in force is the one published here when you place your order.